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WSO Server Restoration January 2007

68 bytes added, 16:37, January 3, 2007
We're now running on irene while we rebuild Ursula.
= WSO Server Restoration January 2007 =
== What happened? Synopsis ==
WSO<div style="margin: 10px 0px; padding: 0px 8px 8px 8px; border: 1px solid #495; background: #ad9; float: left;">'''Server Status: ''Working'' 's user and mail server experienced a severe crash on December 31, 2006. After installing a system security update, the server did not finish rebooting successfully. The server has been down or nonfunctional since then. Upon arriving on campus, we discovered that the software system designed to prevent data loss due to the physical failure of one of the machine's hard disks had been corrupted. After numerous troubleshooting attempts and support calls, we've concluded that it is unrecoverable and we are now restoring from a backup. Unfortunately, and contrary to what the WSO staff thought, our most recent full backup dates to September 9</div><div style="clear: both;"></div>As of 4:00 PM Wednesday January 3, 20062007.
===Details===
== Ursula's Current We are currently running from a copy of the backup. All services should be functioning "normally" from the backup (or at least recentin their September 9th state) Status ==, but they may be slower than usual. '''For the time being, users should ''not'' bother to update any info. We will announce when it is best to do so.'''
== What happened? == WSO''As s user and mail server experienced a severe crash on December 31, 2006. After installing a system security update, the server did not finish rebooting successfully. The server has been down or nonfunctional since then. Upon arriving on campus, we discovered that the software system designed to prevent data loss due to the physical failure of one ofthe machine's hard disks had been corrupted. After numerous troubleshooting attempts and support calls, we' 1:00 PM Wednesday January 3ve concluded that it is unrecoverable and we are now restoring from a backup. Unfortunately, and contrary to what the WSO staff thought, our most recent full backup dates to September 9, 2006.
'''Another one of our machines, Irene, is running from a copy of the backup as a temporary replacement for Ursula while we work on Ursula.'''
All services are hopefully functioning "normally" from the backup (September 9th), but they may be slower than usual. '''However''', users should ''not'' bother to update any info at this point. We will announce when it is best to do so.
== What was affected? ==
* organization websites
* email lists
* A ''very limited'' amount of email may have been lost on December 31. Since then mail to any address @wso.williams.edu may have bounced (the sender would receive an undeliverable mail message) due to Ursula's downtime. Mail that does get through will sent between December 31 and January 3 may be significantly delayed.
* The password reset tool
== What does this mean for users? ==
When the restoration process is complete, All data on the affected services will appear server now exist as they did on September 9. Any changes made after September will be have been lost.
* Any accounts created after September 9 no longer exist.
=== Other problems ===
Please describe any other problems, updates, or changes you need WSO to make on the [[Talk:WSO Server Restoration January 2007 | talk page]]. Please do '''not''' email us, '''unless''' your request involves sensitive personal information... in this case email your request to <email>restoration@wso.williams.edu</email>. (Remember that email to any address at WSO will not be received until our restore is complete.)
Also feel free to offer your help on the Talk page or by emailing us at restoration@wso.williams.edu.
We apologize for any inconvenience caused by data loss etc. We ask for your patience as we work to restore our services as best as possible.
Thank you,<br />
WSO Staff
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