= WSO Server Restoration January 2007 =
What happened? ==
WSO' s user and mail server experienced a severe crash on December 31, 2006. After installing a system security update, the server did not finish rebooting successfully. The server has been down or nonfunctional since then. Upon arriving on campus, we discovered that the software system designed to prevent data loss due to the physical failure of one of the machine' s hard disks had been corrupted. After numerous troubleshooting attempts and support calls, we' ve concluded that it is unrecoverable and we are now restoring from a backup. Unfortunately, and contrary to what the WSO staff thought, our most recent full backup dates to September 9, 2006.
== Ursula's Current ( or at least recent) Status ==
'As of'' 1:00 PM Wednesday January 3
'''Another one of our machines, Irene, is running from a copy of the backup as a temporary replacement for Ursula while we work on Ursula.'''
All services are hopefully functioning "normally" from the backup (September 9th), but they may be slower than usual. '''However''', users should ''not'' bother to update any info at this point. We will announce when it is best to do so.
== What was affected? ==
* organization websites
* email lists
* A ''very limited'' amount of email may have been lost on December 31. Since then mail to any address @wso.williams.edu may have bounced (the sender would receive an undeliverable mail message) due to Ursula's downtime. Mail
that does get through will be significantly delayed.
* The password reset tool
== What does this mean for users? ==
When the restoration process is complete, the affected services will appear as they did on September 9. Any changes made after September will be lost.
* Any accounts created after September 9 no longer exist.
=== Other problems ===
Please describe any other problems, updates, or changes you need WSO to make on the [[Talk:WSO Server Restoration January 2007 | talk page]]. Please do '''not''' email us, '''unless''' your request involves sensitive personal information... in this case email your request to firstname.lastname@example.org. (Remember that email to any address at WSO will not be received until our restore is complete.)
Also feel free to offer your help on the Talk page or by emailing us at email@example.com.
We apologize for any inconvenience caused by data loss etc. We ask for your patience as we work to restore our services as best as possible.