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We're now running on irene while we rebuild Ursula.
= WSO Server Restoration January 2007 =
== What happened? Synopsis ==
===Details===
== What happened? == WSO''As s user and mail server experienced a severe crash on December 31, 2006. After installing a system security update, the server did not finish rebooting successfully. The server has been down or nonfunctional since then. Upon arriving on campus, we discovered that the software system designed to prevent data loss due to the physical failure of one ofthe machine's hard disks had been corrupted. After numerous troubleshooting attempts and support calls, we' 1:00 PM Wednesday January 3ve concluded that it is unrecoverable and we are now restoring from a backup. Unfortunately, and contrary to what the WSO staff thought, our most recent full backup dates to September 9, 2006.
== What was affected? ==
* organization websites
* email lists
* A ''very limited'' amount of email may have been lost on December 31. Since then mail to any address @wso.williams.edu may have bounced (the sender would receive an undeliverable mail message) due to Ursula's downtime. Mail that does get through will sent between December 31 and January 3 may be significantly delayed.
* The password reset tool
== What does this mean for users? ==
* Any accounts created after September 9 no longer exist.
=== Other problems ===
Please describe any other problems, updates, or changes you need WSO to make on the [[Talk:WSO Server Restoration January 2007 | talk page]]. Please do '''not''' email us, '''unless''' your request involves sensitive personal information... in this case email your request to <email>restoration@wso.williams.edu</email>. (Remember that email to any address at WSO will not be received until our restore is complete.)
Also feel free to offer your help on the Talk page or by emailing us at restoration@wso.williams.edu.
We apologize for any inconvenience caused by data loss etc. We ask for your patience as we work to restore our services as best as possible.
Thank you,<br />
WSO Staff